At Genuinekey, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

Returns

  • You may request a return within 180 days from the date of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • To initiate a return, contact our support team at [email protected] with your order details.
  • The customer is responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 2-5 business days after approval.
  • If the item is damaged or missing parts due to customer misuse, a partial refund may be granted.

Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • To request an exchange, email us at [email protected] with a photo of the defective item.

For any questions regarding our return and refund policy, please contact us at [email protected].